**Disclaimer: I have not received compensation from or even know anyone who works for Chick-fil-A.**
While doing a little traveling this past week, I had the opportunity to stop for lunch at Chick-fil-A restaurants twice. I already knew that the food would be good. The chicken served there actually looks and tastes like real chicken! And I already had a lot of respect for a company that chooses to close all its restaurants on Sundays because its founder “believes that all franchised Chick-fil-A Operators and Restaurant employees should have an opportunity to rest, spend time with family and friends, and worship if they choose to do so,” according to the company’s website. The bar was already set pretty high.
I was pleasantly surprised, then, to find that Chick-fil-A had even more to offer. At my first stop there during the busy lunch rush, I was met by a greeter who helped me find the next available register to take my order. My lunch was prepared very quickly. Once I was seated and enjoying my meal, a staff member (perhaps a manager or assistant manager) passing from table to table asked if everything was OK and if I needed anything else. As I was preparing to leave, another employee offered to dispose of my trash for me. At my next visit to a different Chick-fil-A location, an employee came around to each table offering to refill drinks.
I think most people have pretty low expectations when we go to fast-food restaurants. We want the place to be clean. We want the service to be quick. We would really like it if the food was good, although we don’t expect it to be the best burger ever. And we don’t pay much attention to the employees, unless they really screw up. How utterly unexpected and refreshing to find folks who care about their customers and take pride in their work–at a fast-food joint! Since I had similar experiences at two different locations, it seems to me that Chick-fil-A as a company takes seriously the idea of customer service.
Keep it up, Chick-fil-A!!